Five minutes with... Martin Petrie, Windscreen Repair Technician for Screen Rescue Chelmsford.
AUGUST 2023.
Director Jaime Hilario said, "We are delighted to catch up with Martin Petrie, Windscreen Repair Technician for Screen Rescue Chelmsford.
"We were immediately struck by Martin's enthusiasm and determination to be selected for this role in his interview back in April," says Jaime. "With over 100 applicants, he stood tall for all the right reasons and made it his mission to join Screen Rescue."
" I couldn't wait to join Screen Rescue!" Martin says. "I can honestly say I've taken to this role ‘like a duck to water’ and I absolutely love every aspect about it.
"I didn't come from the industry, so I've found it helps having such a great team around me who are on hand whenever you need them, whether it be on the phone or in person. Reflecting on the past, Martin adds, "I have to say, my last job, although I enjoyed it, was a very thankless role. Where as in this role our clients are amazed at the repairs we are able to achieve. We settle for nothing less than providing excellent repairs, and I believe our clients would say we are the very best at what we do. I feel extremely valued by them." "This role has changed my life. I'm now home at a normal time and that has improved my social/ family life more than words can say."
"Martin is eager to reach his clients and provides a fantastic regular and reliable service to them all, Jaime states. "We've already had great feedback, so I was delighted to catch up with him and find out how he has settled in."
JH: You joined Screen Rescue Chelmsford back in May, how have you settled into the role?
MP: I can honestly say, 'like a duck to water.' I didn't come from this industry, so I've found it helps having such a great team around me who are on hand whenever you need them, whether it be on the phone or in person.
JH: Describe what is involved in managing this thriving business unit?
MP: Every day is different! More than anything it's vital to be organised and able to manage a diary. Also building a good rapport with the clients sets you in good sted.
JH: What do you enjoy best about this role and how is it different from your last job?
MP: My last job, although I enjoyed it, it was a very thankless role. In this role, our clients are amazed at what we are able to achieve. I feel very valued.
JH: Tell me, how did you find the H&S Training and the Technical Training - completing all the repair disciplines?
MP: There are lots of NVQ Level II performance-based systems and processes in place, which to me were logical, so I didn't find it difficult. The training is thorough and provided by both of you (directors) directly - both of you help and guide, so it was made easy.
JH: What else is significant in the role, aside from you carrying out superb repairs and building strong business relationships!
MP: Again, as before, I'd say managing your diary is pivitol in this role and knowing the logistics of the territory - the road map. If your diary is well managed, everyone is a winner.
JH: You're working outdoors in all weathers from the extreme heat in Summer to ice fronts in Winter. Why does this work so well for you?
MP: In my last job I was stuck behind the wheel all day, everyday, and now I'm in this role where I'm outdoors and meeting new people everywhere I go. I'm much happier and healthier!
JH: Tell me, why Screen Rescue clients value the services you provide so highly?
MP: We honestly settle for nothing but excellent repair works in all of the repair disciplines we handle. Because of our cutting edge, industry leading technical equipment, I beleive our clients would say we are the best at what we do.
JH: Has this role this role changed your personal life in any way?
MP: It absolutely has! I'm now home at a normal time and that alone has improved my social/ family life more than words can explain. I can honestly say, I have never been happier!
JH: What advice would you give to anyone considering a Screen Rescue franchise?
MP: Do you know, I am so lucky. I've had the same one-to-one training the franchisees get and to me the business model is logical and simple. I'd say just trust this process and let the numbers do the talking. I haven't once looked back!